International Consultancy Service to help agencies work together

Peter Limbrick developed the TAC (Team around the Child) model while working with UK families of infants with neurological impairment in the 1990s and published the first book on the subject in 2001. Peter published a collection of essays on TAC in 2009.

He has since developed the model as horizontal teamwork for any children or adults who require support from more than one agency at the same time.
He now travels widely to help agencies design systems of interagency collaboration.

Peter has recently worked in Australia and Canada and the following are reports on this work.

Australia

Pippa Proctor, Assistant General Manager, Programs and Partnerships Division, Department of Education and Early Childhood Development, Victoria, wrote in November 2011:

"On behalf of the Department I would like to thank you for visiting Melbourne and presenting on the Team Around the Child, Keyworking and Transdisciplinary practice.

"We have received very positive feedback from participants from both sessions, particularly around the content and delivery of your presentation.

"We greatly appreciated your focus and work on the day prior to your major presentation which ensured we had clear and consistent messaging to our external stakeholders. We found the discussion you facilitated with our team and the key messages you then integrated into your presentation in response a particularly valuable contribution to the success of the workshop."

Canada

Roxanne Young, Manager Children's Developmental Services, Halton Region, Ontario and host for Peter's work with agencies in the region wrote in November 2012:

"In sharing the news of Peter's visit to Ontario with colleagues in Halton Region it was identified that there were two groups of people that Peter would meet with. One was the steering committee and training committee for Halton's model of Service Coordination. This group spent half a day with Peter and left the discussion with some key take-aways. We recognized that we have a good model however it is a 'surface' model of bringing service providers together with families to discuss who does what but it stops there. After learning more about Horizontal Teamwork we recognize we need to take our commitments and collaboration to the next step. We had an interesting discussion about outcomes and how we would know if we are making a difference for families by working together.

"The second group that met with Peter was the Integrated Planning Committee of the Our Kids Network in Halton. This included representation from all of the sub-committees of Our Kids spanning from services for 0-18 year olds, agencies from children and youth services to education and health services. We have been struggling to define 'service integration' in our community. The concepts in Peter's book Horizontal Teamwork in a Vertical World really helped us recognize where we are and where we need to go in order to step outside of our organizations and integrate our services to benefit families.

"It has been a month since we met with Peter and we continue to make reference to our conversations with him. 'Horizontal teamwork', 'children with multifaceted conditions', 'key worker' are terms used on a regular basis. People who did not attend the sessions with Peter have witnessed our excitement about moving forward and they have jumped on board. Peter's book has been widely distributed and I have requests for more.

"We recognize we were stuck and the thought-provoking conversations with Peter, his wisdom and ability to communicate in a way that respected the work we have done were what we needed to reset our compass."

Lorna Montgomery, Manager, Infant & Child Development Services Peel and Service Resolution Peel, Ontario (Services sponsored by The Credit Valley Hospital and Trillium Health Centre) wrote in November 2012:

"On October 19th, we had a forum for service providers from Peel Region from children's mental health, developmental services, child care and early learning, education, and adult services. Thus, the audience was cross-sectorial, cross agency, and cross disciplinary.

"In many ways, the 'key worker' model is not new, and most services have an internal model that uses that concept. A couple of agencies represented are currently moving toward an internal key worker model, so everyone had some familiarity with the concept.

"It is between agencies where the 'key worker' model often doesn't take place, and thus the service for families receiving services from many agencies seems choppy, inflexible, and anything but seamless to them. Often there are jarring disruptions in service between agencies, in particular, but not confined to, the movement from services for children to services for adults. We have far to go before we have achieved a seamless service system in which families experience hand-off's in such a way that makes them feel secure.

"It is a month since Peter talked with us in Peel. It is very interesting to note that in various meetings and case conferences, I have heard reference to Peter's talk in Peel. Three things in particular, keep coming up:

Saying we cannot do something because we haven't the funding or resources is to disempower ourselves.

We need to start talking about individuals with a single multifaceted condition, not as having multiple handicaps.

It is the manager's responsibility to set the stage for horizontal teamwork between services.

"I have had many comments, and have felt myself, that Peter's work with us parallels exactly what we hope our staff do with the families they serve. Jerree Pawl, of Zero to Three, said that in managing people who service families, we want to 'do unto others what we would have them do unto others'.

"Peter prompted reflection with our partners at the tables (we had mixed up participants so they were not with their office partners), didn't tell us what to do, but made us think about how we could serve people together better, and to reflect out loud with each other, in response to his key questions to us.

"It was a valuable day for our community, and I have had many people thank me for having arranged Peter's time with us."

Peter Limbrick can visit your agency

The process is uncomplicated as follows:

He will enter e-mail discussions with you to ascertain what your needs are.
A date can then be agreed if you and he agree to work together.
There can be continued e-mail discussions before the visit so that Peter learns as much as possible about your work and the steps forward you want to make.

Fees

For a local or regional agency: £850 per day.
For a smaller service within a larger agency or department: £650 per day.
For parents, carers, service users: No fee, expenses by discussion.
For a government agency: By negotiation.

Reductions in the daily rate are made for work over a number of days.

Expenses

Once a date is agreed, every effort will be made to secure other work around the same time so that flight costs from London can be shared. Expenses will then be:

A share of flight, airport parking, travel to and from airports.
Hotel accommodation for two nights for each project.
Travel to and from venues from the hotel.

Please contact Peter to begin informal discussions

Interconnections

Parks Farm

Clifford, UK

HR3 5HH

Tel/fax: 01497 831550

This email address is being protected from spambots. You need JavaScript enabled to view it.

Peter Limbrick is author of Horizontal Teamwork in a Vertical World: Exploring Interagency Collabopration and people empowerment

and TAC for the 21^st Century: Nine essays on Team Around the Child