What’s the point of the Ombudsman. Edited by Della Reynolds and PHSOtheFACTS Group
From Medical Journalists Association website about this important book:
Light touch regulation allows public bodies to investigate themselves – overseen by the Parliamentary and Health Service Ombudsman who has the lightest touch of them all. A group of citizens came together to hold the Ombudsman to account for repeated failure to the public. We found out how our ‘democracy’ really works. Read our story, it will open your eyes.